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Solutions Overview
ServiceSPAN solutions combine vision, technology,
off-the-shelf products and domain expertise into best-in-class
platforms, enabling our customers to meet the challenges of
delivering innovative services to their marketplace in a timely
and cost effective environment.
ServiceSPAN's proven solutions include:
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Exception Manager
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Increases
flow-through by automatically correcting exceptions (zero-touch)
and provides productivity improvements at the work center
level for work items that require manual handling |
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Service Manager
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Supports
a service throughout its lifecycle by providing flow-through
service activation, exception management, customer care,
billing mediation services and robust reporting in one
integrated solution |
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Marketing Program Manager
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Provides
an effective tool for marketing groups to track specific
marketing programs (such as a program to reduce churn),
manage CPE fulfillment, generate customer lists for direct
mail programs, or determine eligibility for program awards
and certificate distribution |
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Mediation Manager
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Captures
usage data from network elements and manages the processing
and delivery of the data to billing, marketing, and engineering
systems |
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Management
Center |
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Provides
low cost integration of new network elements with legacy
operations systems |
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